Refund and Returns Policy
Returns & Exchanges
We will accept returns on unworn, unwashed items in new condition with original labels within 30 days of delivery.
- Please note that we do not accept returns after the 30 day time frame.
- Our items must be returned in their original condition. Unwashed, labels still intact.
- Remember to pack your return packages extra carefully so they don’t get damaged on the way.
- To ensure a successful return, please return using standard shipping that provides tracking.
- For returns, any promotional gifts received must be included in the returned items.
If you need to return items, please contact us via email [email protected].
What returns are not accepted?
Gift cards, sale items, final items.
Cancel order
If you wish to cancel your order please contact us at [email protected] within 24 hours. It’s been over 24 hours, sorry we can’t cancel the order.
Return process
After receiving your email, the customer service staff will provide you with a shipping address to send the product.
Refund approval
Upon receipt of your returned product, we will inspect it and notify you of approval or rejection of your refund request.
Refund processing
If your refund request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.
Late or missing refunds
If you still haven’t received your refund, please check your bank account first and then contact your credit card company as it may take some time before the refund is sent. Officially sent.
Next, contact your bank as sometimes it takes some time to process before the refund is sent.
If you’ve followed all of these steps and still haven’t received your refund, please contact us.
Goods are damaged or defective
In the rare event that you receive damaged or defective goods, please contact our customer support team immediately. We will instruct you how to handle it.
The package was not delivered or the delivery attempt was unsuccessful
In the event of an unsuccessful delivery attempt, we strongly encourage customers to contact the carrier immediately using the contact information provided to reschedule delivery or make necessary arrangements. . If goods are returned to the sender due to repeated failed deliveries or failure to communicate with the carrier, please note that no refund will be issued. We recommend that you proactively coordinate with the shipping unit to ensure successful delivery of your order.
Contact us
If you have questions or concerns about our Refund and Returns Policy, please contact us at:
E-mail: [email protected]
Address business: 1100 White Way, Laurel, MD 20707, USA
Working hours: 8AM – 5PM (from Monday to Saturday, closed on Sunday).